You can browse the site freely without creating an account or signing in.
To post a complaint or compliment, or to add a comment to existing ones, you must request a user account.
Please refer to our sign up page, to sign up!
Once your account is active, if you sign in you can add a new complaint or compliment using the Add New link towards the top left of the browser.
As an account holder, if you sign in you can also comment on existing complaints or compliments. Just go to the specific entry by clicking on its title, and look for the section indicated by Reply To:.
As explained elsewhere, this site is a public collection of complaints and complements, and discussions, meant to share information and help improve products and services through open discussion. Please keep things civil. (There is a “Terms of Service” page you can visit for reference.)
Please visit the Frequently Asked Questions page for more details.